I first encountered Scott a little over a year ago, for a simple Flat Tire Repair. While waiting, we talked about my Extended Warranty on my Chevy and how he would honor it if I decide to let his business do the repairs. Well, I remembered this, when I returned yesterday for a Wiper Blade Motor Replacement. Kevin was very thorough, he went over my warranty with me, explained it would not be covered, and then searched for the best price for me. Since the part would not be in till the next day, he even made accommodations (around my pre-scheduled appointments) to make sure it's installed. That's what I call "Customer Retention" ....and I should know, since I am in the Marketing field!!!
Thank you for giving me the opportunity to help you
- Lynwood Tire & Auto Service Inc.